Revaly and ROI Solutions, a leading provider of purpose-built solutions for nonprofit organizations, have partnered to solve failed payments and involuntary sustainer churn for nonprofit organizations.
The partnership is driven by a shared vision to reduce the problem of involuntary sustainer churn caused by false declines. Nonprofit organizations rely on payment authorizations from their sustainers but face an average 9% decline rate on legitimate recurring payments.
ROI Solutions’ clients will now be able to use their existing Revolution CRM product to access Revaly's Payment Performance Management platform, which combines AI-powered recovery processes with behavioral science-powered customer engagement programs to deliver the highest declined card payment recovery rate.
“Partnering with Revaly was an obvious choice for us,” said Cindy Hickman, Senior Director of Product at ROI Solutions. “By integrating Revaly into Revolution CRM, we can help nonprofits solve one of the largest sources of sustainer churn they face and deliver increased financial efficiency. At ROI Solutions, we care deeply about sustainer retention and satisfaction. We now help our clients avoid involuntary churn through Revaly, and voluntary churn with our MiLo Intelligence loyalty scores, delivering a seamless payment experience while increasing vital supporter revenue streams.”
“The Revaly team is thrilled to provide our solution to ROI Solutions and their nonprofit clients to help them better achieve their missions,” commented Ray Watson, SVP of Partnerships at Revaly. “This integration enables seamless data processing and swift recovery of failed transactions from the sustainers committed to supporting the causes that matter to them.”
Cindy Hickman added, “Our clients are eager to implement Revaly's solution. They recognize the platform’s immense value in reducing churn and increasing donation revenue for their organizations.”
For more information, read the complete press release.
About ROI Solutions
ROI Solutions provides purpose-built CRM, data management, predictive machine-learning analytics, and managed services solutions to some of the most influential organizations in the nonprofit sector. They help organizations curate and manage deep constituent relationships, securely process high volumes of financial transactions, automate routine tasks, analyze data across all sources in one comprehensive platform, define and reach audiences through data-driven criteria, and leverage machine learning to maximize fundraising outcomes. For more information, visit ROI Solutions.
.jpeg)
